Privacy Policy

Last updated: 17 September 2026

This policy explains how Certify Damp UK Ltd, trading as Federation of Damp, uses personal data when you visit our website, create an account, buy training, apply for membership, use member services or contact us.

1. Who is responsible for your data

Certify Damp UK Ltd is the data controller. We are registered in England and Wales with company number 16178536. Our registered contact address is Basepoint Cressex Enterprise Centre, Lincoln Road, High Wycombe, Buckinghamshire HP12 3RL. You can contact us at info@federationofdamp.co.uk or 0808 501 4090.

2. Information we collect

Account and contact data: your name, email address, telephone number, address, company details and login information.
Bookings and payments: course, pathway and membership selections, order history and payment status. Card details are processed by Stripe and are not stored by us.
Learning and membership records: enrolments, progress, assessment and certification records, applications, professional details and employee relationships where relevant.
Enquiries and directory information: the information you provide when requesting a specialist, and business directory information submitted by members.
Technical and usage data: IP address, device, browser, website activity and cookie preferences.
Marketing preferences: your communication choices and interactions with our emails, SMS or other permitted marketing.

3. Why we use your information

We process personal data to perform a contract with you, including managing accounts, training, orders, payments, certification, membership and support. We also use data for our legitimate interests in operating, improving and protecting our services, preventing fraud, answering enquiries and maintaining professional records. Where required, we ask for consent, for example for non-essential cookies and direct marketing. We also process data where necessary to comply with legal obligations.

4. Specialist enquiries

When a homeowner submits a specialist enquiry, we share the enquiry and contact details with the selected suitable member business or businesses so they can respond directly. We do not sell homeowner contact data. Each specialist becomes responsible for its own use of the data it receives and should provide its own privacy information to the homeowner.

5. Service providers and sharing

We use carefully selected providers to run our services, including WordPress and WooCommerce for website and orders, LearnPress for learning records, Stripe for payment processing, SiteGround for hosting, email delivery providers, GoHighLevel for forms and customer communications, Make for authorised workflow integrations, Monday.com for operational course administration, and CookieYes for cookie preference management. These providers may process data on our behalf under contractual safeguards. We may also share data where required by law, to protect rights and safety, or as part of a business reorganisation.

6. Marketing

We may send relevant updates about training, membership and services where permitted by law. You can opt out of marketing at any time using the unsubscribe link in an email or by contacting us. Operational messages about your account, booking, membership or course are not marketing and may still be sent where necessary.

7. Cookies and analytics

We use essential cookies to make the website work and optional cookies for analytics, performance and marketing where you have consented. You can change your choices at any time through the Cookie Preferences link on our website. Please also see our cookie settings for current categories and providers.

8. International transfers

Some providers may process data outside the UK. Where this happens, we use appropriate safeguards required by UK data-protection law, such as adequacy regulations or approved contractual protections.

9. How long we keep data

We keep data only for as long as needed for the purpose for which it was collected, including legal, accounting, tax, certification, membership and dispute-resolution requirements. We review records periodically and delete or anonymise them when they are no longer needed.

10. Your rights

Subject to applicable law, you may ask for access to your personal data, correction, deletion, restriction, objection to processing, portability, or withdrawal of consent. To exercise a right, contact info@federationofdamp.co.uk. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Security

We use appropriate technical and organisational measures to protect personal data. No online system can be guaranteed completely secure, but we take reasonable steps to reduce risk and investigate suspected security incidents.

12. Changes to this policy

We may update this policy when our services or legal requirements change. The latest version will always appear on this page with its updated date.

13. Contact us

For privacy questions or requests, contact Certify Damp UK Ltd at info@federationofdamp.co.uk, 0808 501 4090, or Basepoint Cressex Enterprise Centre, Lincoln Road, High Wycombe, Buckinghamshire HP12 3RL.