WHG: Bespoke Damp & Mould and Thermal Imaging Training for Surveyors
The Federation of Damp delivered its City & Guilds Assured FODCS Classroom course on-site for WHG, alongside our thermal imaging training, built around their housing stock, their teams and their reporting process.
We delivered our City & Guilds Assured FODCS Classroom course on-site at WHG, the same independently assured programme we run at our training centre, with our separate thermal imaging training alongside it.
Complex damp cases, rising scrutiny, and competence that has to be evidenced
WHG is responsible for around 22,000 homes across Walsall and the wider Midlands. Its surveyors were assessing increasingly complex damp and mould reports, often under time pressure and with heightened resident sensitivity. The priorities WHG wanted to address:
With Awaab’s Law requiring investigations to be carried out by a competent person, WHG wanted practical, housing-specific training that addressed these head-on, before it was tested.
Bespoke surveyor training, delivered on-site
This was not off-the-shelf training. We built a programme around WHG’s stock and teams and delivered it on-site for maximum relevance and minimal disruption to the repairs service. It is part of our wider damp and mould training for housing providers.
Thermal imaging, taught as a question rather than an answer
Thermal cameras are increasingly common in housing teams, and they are the instrument most often misread. Alongside the FODCS Classroom course, the thermal imaging training worked through a clear method, so surveyors could use the camera to direct an investigation rather than conclude one.
What WHG said
Keeping our customers safe and well in their homes is a priority for WHG, and investing in the skills of our colleagues is an important part of that.
Working with the Federation of Damp has enabled us to develop bespoke, practical training for our surveyors, giving them the knowledge and tools to identify issues early, understand the cause and make sure the right action is taken.
For customers, that means a more consistent and informed service, clearer advice and greater confidence that concerns will be assessed properly and responded to effectively. It also helps us stay ahead of new requirements such as Awaab’s Law and continue raising professional standards across our service.
Bring this programme to your team
On-site training and thermal imaging, tailored to your stock and your Awaab’s Law obligations. Tell us your team size and we will scope it.
What the programme covered
This was our City & Guilds Assured FODCS Classroom course, delivered on-site and combined with our thermal imaging training, tailored to WHG’s housing stock and operational context.
Teams often pair this with our Mould Assessment & Remediation and Ventilation & Condensation courses.
What the programme was built to change
Common questions from housing teams
Do you deliver damp and mould training on-site at our offices?+
Can you combine more than one course in a single programme?+
Was this the City & Guilds Assured course?+
Is the training relevant to Awaab’s Law?+
Who is the training for?+
Do you train teams across the UK?+
How we have helped other housing teams
Looking to strengthen damp and mould diagnosis across your teams?
We design structured programmes around your housing stock and operational pressures, delivered on-site for whole teams at once.
Prefer to talk it through? Call 0808 501 4090 or email info@federationofdamp.co.uk
WHG is a housing association providing around 22,000 homes across the Midlands. Quotation reproduced with permission.
